When we updated our site some customer registration information did not transfer over to the new site. This is the reason customers are not able to login with their previous username and password. We have to manually update customer registrations. Once your account has been updated you will not be able to see past orders.There is no need to worry we have backup records of all orders ever placed with our company. If you need a copy or reminder of what you previously ordered please request and we will be happy to send them to you.
We are working to fix the issue and hope to have it resolved soon if possible. We understand the frustration and inconvenience and we apologize. Please email us at firstname.lastname@example.org and we will get back to you with your updated username and password within minutes. You are still able to place an order without being logged into your account.
Once again we apologize for any inconvenience this may cause and we appreciate your patience during this process. We appreciate all of our customers continued support.