ALL ORDERS REQUIRE AN ADULT SIGNATURE FOR DELIVERY
Due to regulations with our credit card processors and MasterCard an Adult signature is required upon delivery on all e liquid/e cig purchases made online as of January 15, 2017.
These regulations come from MasterCard, who is enforcing them upon Vaping businesses. We have talked to our processing company on numerous occasions about dropping MasterCard as a payment method we accept, but they will not allow us to operate and not accept MasterCard. We have spoken to competitors to try and circumvent the MasterCard regulations to no avail. This is a reality we simply have to accept, despite our best attempts. Even if you are not paying for your order with a MasterCard the Credit Card processor has made a blanket policy to require all packages being sent out to require a signature.
Some of you may not be satisfied with our explanation on the mandatory shipping changes. If so, please call MasterCard Customer Service at 800-307-7309 or visit their web page at https://www.mastercard.us/en-us/ask-mastercard-webform.html to file a complaint or ask questions.
The fee charged by USPS Pitney Bowes smart postage is $2.45. We have decided to leave our fee at the original cost of $2.35 which will be added automatically at checkout. We are in no way making a profit off of this fee.
We do not know why some companies do not require a signature but we are required to according to our Credit card processor and attorneys.
All orders are shipped within 48 hours Monday – Friday 10am – 4pm CST
Once your order has shipped please allow 2 to 7 days for delivery.
Orders will not be processed until the following business day for the below holidays
- New Year’s Day
- Martin Luther King Jr. birthday
- Washington’s Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
All orders are shipped USPS
A tracking number is provided by Pitney Bowes SendPro, You will receive an email from SendPro with your tracking information.
The rate charged for the shipping of your order is a set rate. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund.
- Include in your package a signed letter stating the reason for your return and the original receipt.
E-Liquid bottles with more than 5% used will not be eligible for return.
Merchandise that has been altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.